Has my order shipped?
Click the "Your Account" link at the top right hand side of our site to check your order information.
How do I change quantities or cancel an item in my order?
Click the "Your Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "Your Account" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "Your Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How do I create an account?
  • 1) Click the "Register" link at the top right side of our site.
  • 2) Enter your name, email, and password
  • 3) Click "Create An Account".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
Click the "Your Account" link at the top right hand side of our site to edit your account information.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
Click the "Login" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password?". That link will send an email to you with your password.
How do I return my product?
Please click here for more information on returning an item.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Your Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?
Please create an account by clicking the "Register" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Do I have to pay sales tax?
Yes tax will be collected at check out if your order ships to a state where we are obligated to collect sales tax.
I have a question on my charges.
Click the "Your Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "Your Account" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged immediately after purchase of your item(s).
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Are there limits* to getting a rush?
Yes, time and quantity. *Rush fees and turnaround times are subject to change.
Do all products allow a rush?
Yes, as long as our workload can handle it and we have time to do it.
How do I order a rush?
Some displays have a set-priced rush option under the “Graphic Turnaround Time” dropdown menu. Select this option and add to cart. (To find, click through to the item of interest, see “Choose your options”, then locate “Graphic Turnaround Time” underneath and you will find the dropdown menu that you can click to find the rush option.)
If the product you want does not have this option, then please call our Sales department for assistance and quote at 1-888-748-7446.
How fast* does a rush push my order ahead?
If artwork is approved by 3pm PST, then a Next Day (1-day) rush will ship out the following business day, end of day. A 2-day rush will ship out 2 business days after graphic approval (not 1). And a 3-day rush will ship out 3 business days after graphic approval (not 2). *Please note that proof approval day does not count as a production day.
I need 2 items rushed. Does the rush fee apply once or for each item I need rushed?
Rush fees apply per item. So for example, if the rush fee is “$150 up to 2 sets” and you need 2, it will be $150x2=$300 rush charge.
I need this shipped out today. Is this possible?
Maybe. Call our Sales department to inquire about Same Day Rushes at 1-888-748-7446.
I requested a rush and uploaded my graphics, but there’s a problem and now it’s past 3pm. Can I still get a rush?
Maybe, but please call our Sales department ASAP at 1-888-748-7446 to make sure our staff knows what’s going on and they can see your upload file in order to pass it off to our Graphics department in a timely manner.
When can I request a rush?
Once you have your artwork ready, then you can request a rush. Otherwise, if there are problems with your artwork, we may not be able to grant you the rush you wish because of the time needed to correct artwork, send email for approval, retrieve approval, then send to production.
Will there be times when a rush is not available?
Yes; these times vary and depend on our workload. It is always best to check with our Sales department.
How do I contact you?
Please click here for our company contact information.