How do I create an account?

Click the three lines on the top right corner, then click on  register . Fill out the form then click create . Your account activation should be within an hour. If you feel it’s taking too long for your account approval, call our customer service department at 1-888-748-7446.


How do I log in?

Click the three lines on the top right corner, then click on Sign in . Fill in your email address and password, then click “Sign in”.


I forgot my password. What do I do?

Click Forgot my password on the sign in page, fill in your email address, and follow prompts in your email.


How do I edit my account information?

Your account information is in your “Account page”. Log in to your account by clicking Sign in . Fill in your email address and password, then click "Sign in" button. This will take you straight to “Account”. Click on View Addresses to add and/or edit addresses and/or contact info.


There are two or more people who do the ordering for my company. Do we need separate logins or can we share?

No, you don’t need separate logins; yes, you can share. Or, you can have separate logins. Whichever you prefer is fine with us.


How do I see my wish list?

Click the three lines on the top right corner, then click on Wishlist.

What is my graphic turnaround time?

Most graphic turnaround times are two (2) business days of production time, but that will start the next day of AFTER graphic proof approval. For example, it takes four (4) days of production time for one to two (1-2) Casita tents or one (1) Skybox hanging banner. Large quantities are subject to longer turnaround times. Inquire with our customer service department at 1-888-748-7446.


How does turnaround time work for quantity orders?

Each sets of items have different turn times. Also, separate orders of the same item, from the same customer, may be affected based on the current production workload. Please contact our customer service for more details.


Why is my turn around longer when making multiple orders of the same product line?

It will be treated like a large qty order. If you need items out sooner. Please call us.


Is it true hardware ships the same day I purchase it?

Yes*, but it must be purchased by 3:00 p.m. PT if shipping out of our California warehouse or by 12:00 p.m. (Noon) PT if shipping out of our Pennsylvania warehouse. Otherwise, it will ship tomorrow.
*Except large quantities, Mammoths (all sizes) and Aspens (15 ft. & 20 ft.) to allow time for complete build and inspection.


Are there limits to getting a rush?

Yes, time and quantity. Inquire with our customer service department at 1-888-748-7446
*Rush fees and turnaround times are subject to change.


Do all products allow a rush?

Yes, as long as our workload can handle it and we have time to do it.


How do I order a rush?

Some displays have a set-priced rush option under the “Graphic Turnaround Time” drop down menu. Select this option, then add to cart.


How fast does a rush push my order ahead?

If artwork is approved by 3:00 p.m. PT, then a Next Day (1-day) rush will ship out the following business day, end of day. A 2-day rush will ship out 2 business days after graphic approval (not 1). And a 3-day rush will ship out 3 business days after graphic approval (not 2).
*Please note that proof approval day does not count as a production day.


I got approval for a rush order, but I uploaded my graphics at 12:01 p.m. Can I still get my graphics rushed?

Maybe, but please call our customer service department asap at 1-888-748-7446 to make sure our staff knows what’s going on and they can see your upload file in order to pass it off to our graphics department in a timely manner.


I need 2 items rushed. Does the rush fee apply once or for each item I need rushed?

Rush fees apply per item. So for example, if the rush fee is “$100 up to qty. 2” and you need 2, it will be $100x2=$200 rush charge.


I need this shipped out today. Is this possible?

It depends on the product type and time you purchase. Call our customer service department to inquire about Same Day Rushes at 1-888-748-7446


I requested a rush and uploaded my graphics, but there is a problem and now it is past 3:00 p.m. Can I still get a rush?

For a next day rush, No. We’ve both run out of time at this point! If you requested a 2-day or 3-day rush, it can still be rushed, but it will be pushed back a day.


Will there be times when a rush is not available?

Yes; these times vary and depend on our workload. It is always best to check with our customer service department.

What are my payment choices?

Visa, Mastercard, American Express, Discover, Paypal, Net 30*, Check⁺ and Cash⁺⁺.
*Must be approved first. To apply for Net 30, clickForms.
⁺Your order will not ship until we receive your check.
⁺⁺Most secure for pick up orders.


How do I get a copy of my receipt/invoice?

Your receipt/invoice will be sent to your email immediately after making a successful purchase.


When will my credit appear on my account?

Within 7-10 business days. If we are waiting for an item return before issuing a refund, then 7-10 business days after we receive the item.


When will my credit card be charged?

Immediately; however, your credit card may be charged up until ship time for additional charges that have incurred such as last minute rush fees or shipping upgrades, graphic design time, or any product changes or add-ons exceeding the original amount.


What does prepaid by check mean and who uses it?

It basically means that you are paying with a check. The check must be mailed to us and received before your order gets released or shipped out. Those who use “prepaid by check” are those who are on Net 30 terms, those who want to pay with a check, or those who are picking up from either warehouse (Carlsbad, CA or Carlisle, PA) and want to pay with a check or cash upon product receipt.


What is Net 30?

Net 30 is a line of store credit through WS Display which starts at $2500*. To apply, click Forms.
*Increases are determined depending on your payment history and D&B credit score. Net 30 terms are reviewed every six (6) months.

What is your return policy?
  • Graphic Items: There is no return or refund because of their custom nature.
  • Hardware Items: if you are not satisfied with your purchase, you can return it within 30 days after first received your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Contact us at info@sdsign.com

What do I do if my product comes in damaged?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product by email at info@sdsign.com


Where can I contact SDSign directly regarding my return or warranty?

You can reach us directly by calling our Customer Service number: 1-888-748-7446 and we will do our best to remedy your situation.


What do I do if my product gets damaged within warranty?

Contact us at info@sdsign.com with your order# and order details.


I received the wrong product. Now what?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after receiving your product by emailing at info@sdsign.com


What is your warranty?

In an effort to protect our consumers, we carry two types of product warranties against manufacturing defects: a 1-Year Warranty, and a Lifetime Warranty.
To see which warranty your product falls under, find warranty information in each product page. 


If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Contact us at info@sdsign.com for your warranty claim.
Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.


What is your privacy policy?

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.


Is your site secure?

Yes. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Where can I find your Terms of Use?

Click Terms of Use.